Frequently Asked Questions (FAQ)

Need Help? We’ve Got Answers

If you have a question, you're in the right place. Below are answers to the most frequently asked questions. Still need help? No problem — our support team is happy to assist. Just drop us a message at info@lunovare.com.

Shipping & Delivery

1. Do you offer free shipping?
Yes! We provide free standard shipping across the United States on all orders — no minimum purchase required. Every item is packaged with care to ensure it arrives safely.

2. Can I ship to a pickup locker or collection point?
Currently, we only deliver to residential or business addresses entered during checkout. Pickup lockers and collection points aren’t supported at this time.

3. When will I receive my order?
Orders placed before 6:00 PM EST, Monday through Friday, are typically processed within 1–2 business days. Once shipped, delivery takes approximately 5–7 business days, depending on your location. During peak seasons or promotions, please allow up to 9 business days in total.

4. How do I track my package?
After your order ships, you’ll get an email with a tracking number. Use that number on our Order Tracking Page to stay up-to-date on your shipment status.

5. Who are your shipping carriers?
We work with reputable US couriers like USPS, UPS, and FedEx to ensure timely and secure deliveries.

6. What should I do if my order doesn’t arrive?
First, check the tracking link in your shipping confirmation. Still no luck? Email us at info@lunovare.com and we’ll assist you. If the carrier confirms the package is lost, we’ll offer either a replacement or a full refund — your choice.

7. My item arrived damaged — now what?
We’re sorry to hear that! Please email us at info@lunovare.com within 7 days of delivery. Include your order number and clear photos of the item and its packaging. We’ll take care of a replacement or refund right away.

Returns & Refunds

8. How do I return a product?
If your order isn’t quite right, you can request a return within 30 days of delivery. Email info@lunovare.com to initiate the process. Items must be unused, in their original packaging, and include all tags and accessories.

9. When will I get my refund?
Refunds are typically processed within 7 business days of receiving and inspecting your return. We’ll email you once your refund has been issued to your original payment method.

10. Who covers the return shipping costs?
If your return is due to a defect or mistake on our part, we’ll cover return shipping. For all other returns, like if you changed your mind, you’ll be responsible for return shipping costs. Always contact us first before sending anything back.

Privacy

11. How is my personal information protected?
We use SSL encryption to protect your data during checkout and never store your full payment information. We also don’t share your personal details with third parties without your consent.

12. Will my information be sold or shared?
Absolutely not. We don’t sell, rent, or trade your personal data. Your information is used solely to fulfill your orders and support your experience. View our full Privacy Policy for details.

Payments

13. Which payment options can I use?
We accept all major and secure payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay

14. In what currency are purchases charged?
All payments are processed in USD ($). If you’re shopping from outside the US, your bank may apply exchange rates or fees.

15. Are my payment details safe?
Yes, your payment is protected with SSL encryption. Your sensitive information is never stored or shared.

16. How will I know if my payment went through?
Once your payment is successful, we’ll send you a confirmation email with your order details. If you don’t receive it, check your spam folder or reach out to us.

17. What should I do if my payment fails?
Double-check your card info, billing address, and available funds. If it still doesn’t go through, contact your bank or card provider. You can also email us at info@lunovare.com for help.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@lunovare.com
Phone number: +18782311846
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Lunovare
Address: 724 N 1130 W St, Orem UT 84057, United States

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM – 06:00 PM (EST – New York Time)
Operating Hours (Saturday to Sunday):
10:00 AM – 04:00 PM (EST – New York Time)