Privacy policy

Last Updated: July 22, 2025

Privacy Policy – Lunovare 

This Privacy Policy describes how Lunovare (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with www.lunovare.com (the “Site”) or use any services related to the Site (collectively, the “Services”).

The terms “you” and “your” refer to anyone using our Site or Services, including visitors, customers, and other individuals whose personal information we collect and process under this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or to comply with legal or regulatory obligations.
When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

How We Collect and Use Your Information

We collect personal information about you from a variety of sources in order to:

• Deliver our products and services
• Improve your shopping experience
• Communicate with you effectively
• Fulfill legal or contractual obligations
• Prevent fraud or abuse

Depending on your interaction with the Site, we may use your personal information to:

• Process and fulfill your orders
• Respond to your customer service inquiries
• Improve our Site and Services
• Send transactional emails (e.g. order confirmations)
• Send promotional emails (if you’ve opted in)
• Comply with legal and regulatory requirements
• Enforce our Terms of Service or protect our business and customers

What Personal Information We Collect

The types of information we collect depend on how you interact with us. We may collect the following categories of personally identifiable information (PII):

1. Information You Provide Directly

• Contact details: Name, email address, phone number, shipping/billing address
• Order information: Products purchased, order history, delivery preferences
• Payment information: Payment method (processed securely via third-party processors; we do not store card numbers)
• Account details: Username, password, and other credentials (if you create an account)
• Customer support communication: Any messages or correspondence with our team

2. Information We Collect Automatically

When you visit the Site, we may collect certain information automatically, including:

• Device information: Type of device, operating system, browser type
• Usage data: How you use and navigate our Site (via cookies or tracking technologies)
• IP address and geolocation based on browser or network data
• Referral source (e.g. how you found our website)

This information helps us analyze performance, prevent fraud, and enhance your user experience.

Information We Collect Directly from You

When you use our Services, you may provide us with personal information directly. This may include:

• Contact Details: Your name, email address, phone number, and mailing address.
• Order Information: Details related to your purchase, including billing and shipping addresses, order contents, and payment confirmation.
• Account Information: Username, password, and any security-related details you provide for authentication and account protection.
• Customer Support Messages: Any content you submit when contacting our support team, such as questions, complaints, or feedback.

Some features of the Services may require you to submit specific personal data. While you are not obligated to provide this information, failure to do so may limit your ability to access certain features or complete purchases.

Information We Collect About Your Usage

We may automatically collect information about your interactions with our Services (“Usage Data”) using technologies such as cookies, pixels, and web beacons. This data may include:

• Device and browser type
• IP address
• Pages visited and actions taken on the Site
• Date and time of your visit
• Referring and exit pages
• Information about your network connection

Usage Data helps us understand how visitors interact with the Site and allows us to optimize functionality and performance.

Information We Obtain from Third Parties

We may receive personal information about you from third-party service providers that support our operations, including but not limited to:

• E-commerce platform providers (e.g., Shopify), who help us host and operate our online store.
• Payment processors, who handle your credit or debit card transactions and share limited details required to complete your purchase.
• Marketing and analytics providers, who may collect usage data through tracking technologies when you interact with our emails, advertisements, or website content.

All data obtained from third parties is handled in accordance with this Privacy Policy. For details on third-party data collection, see our section on Third-Party Websites and Links.

How We Use Your Personal Information

1. Providing Products and Services

We use your information to process and fulfill your orders, manage your account, communicate order updates, arrange for delivery, handle returns or exchanges, and provide general customer service. This processing is necessary to perform our contract with you.

2. Marketing and Advertising

With your consent (where required), we may use your information to send promotional emails, offers, or other marketing communications. We may also use browsing or shopping behavior to personalize these messages or ads you see online.

If you reside in the EEA, the legal basis for this use is our legitimate interest in promoting our products and services in accordance with Art. 6(1)(f) GDPR.

3. Security and Fraud Prevention

Your personal data may be used to monitor, detect, and prevent fraudulent transactions or misuse of our Services. If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, contact us immediately.

For EEA users, this use is also based on our legitimate interest in maintaining a secure platform, as per Art. 6(1)(f) GDPR.

4. Communication and Service Improvements

We may use your data to provide you with updates, respond to your inquiries, and improve the functionality of our Site and Services. This includes gathering feedback and analyzing service interactions to enhance the user experience.

This is based on our legitimate interest in improving our services and supporting customer needs, under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific details about the cookies we use in connection with our Shopify-powered store, please refer to Shopify's Cookie Policy.

We use cookies to:

• Operate and enhance the performance of our Site and Services
• Remember your preferences and past actions
• Conduct analytics to better understand how users interact with the Site
• Support personalization and functionality
• Deliver more relevant advertising, including through third-party platforms

These cookies serve both functional and marketing purposes and help us improve your experience while using our website. We may also allow select third-party service providers to place cookies on our Site to support advertising, analytics, and operational needs.

Most web browsers accept cookies by default, but you can adjust your browser settings to delete or block cookies. Please note, however, that blocking cookies may affect the availability and functionality of certain parts of our Services, and may not fully prevent data sharing with third parties, such as advertisers.

How We Disclose Personal Information

We may disclose your personal information to third parties for a variety of business purposes, as outlined in this Privacy Policy. This includes disclosures necessary to fulfill our contractual obligations, comply with legal requirements, and support our legitimate business interests.

Examples of such disclosures include:

• To Service Providers and Vendors: This includes IT service providers, hosting partners, payment processors, analytics providers, fulfillment partners, customer support platforms, and cloud storage providers.
• To Business and Marketing Partners: To help promote our products and services. These partners may use your information in accordance with their own privacy policies.
• With Your Consent: When you explicitly request or authorize us to share your information (e.g., social media integrations, shipping carriers).
• Within Our Corporate Group: With affiliates and subsidiaries, where necessary to operate our business.
• Legal and Business Transactions: Including to comply with subpoenas or other legal requests, enforce our terms, respond to fraud, or during business mergers, acquisitions, or bankruptcies.

Categories of Personal Information Disclosed

We disclose the following categories of personal information to the entities listed above:

We do not disclose sensitive personal information (such as health data or government identifiers) without your explicit consent, nor do we use such information to infer personal characteristics.

If you provide consent, we may use and share your personal information for advertising and marketing purposes in accordance with applicable laws and your preferences.

Third-Party Websites and External Links

Our website may include links to external websites, platforms, or services that are not operated or controlled by Lunovare. We encourage you to review the privacy policies and terms of those third-party platforms before providing any personal information. We are not responsible for the privacy practices, data handling, or security of third-party sites, and we do not guarantee the accuracy or reliability of any content hosted there.

Information shared on public forums, social platforms, or community features (including those linked to from our Site) may be visible to other users and subject to the terms of those third-party services. The inclusion of any such link does not imply endorsement of the third-party or their services by Lunovare.

Children’s Privacy

Lunovare does not knowingly collect personal information from individuals under the age of 16. Our Services are not directed to children, and we do not allow accounts to be created by minors without verified parental or guardian consent. If you believe a child has provided us with personal data, please contact us at info@lunovare.com and we will promptly delete the information.

As of the effective date of this Privacy Policy, Lunovare does not “sell” or “share” the personal information of individuals under 16 years of age, as defined under U.S. state privacy laws.

Security and Data Retention

We take reasonable technical and organizational measures to protect your personal information, but no system is completely secure. Information transmitted online (such as via email or forms) may not be encrypted in transit. Please do not submit sensitive personal information through unsecured channels.

We retain personal data only as long as necessary to:

• Provide and maintain your account;
• Process transactions and fulfill orders;
• Meet our legal obligations;
• Resolve disputes and enforce agreements.

Once no longer needed, your data is securely deleted or anonymized.

Your Privacy Rights (United States)

Depending on your U.S. state of residence (e.g., California, Colorado, Virginia, etc.), you may have specific rights regarding your personal information. These rights may include:

• Right to Access / Know
  Request to see what personal information we have collected about you, and how it is used and shared.
• Right to Delete
  Request the deletion of personal information we hold about you, subject to legal limitations.
• Right to Correct
  Request correction of any inaccurate personal information we maintain.
• Right to Data Portability
  Request a copy of your personal information in a structured, machine-readable format.
• Right to Opt-Out of Sale or Sharing
  Direct us not to sell or share your personal information or use it for targeted advertising purposes.
• Right to Limit Use of Sensitive Information
  If applicable, request that we limit the use of sensitive personal data to only necessary business functions.
• Right to Restrict Processing
  Request limitations on how we use your personal data in certain situations.
• Right to Withdraw Consent
  Revoke previously given consent where applicable (e.g., for marketing communications).
• Right to Appeal
  If we deny a privacy request, you have the right to appeal the decision by contacting us again.
• Managing Communications
  You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in our messages. We may still send important administrative or transactional messages related to your orders or account.

How to Exercise Your Rights

You can exercise your rights by contacting us directly at:

info@lunovare.com
Subject line: Privacy Rights Request

We may need to verify your identity before processing your request. This may include confirming your email address or order number. You may also designate an authorized agent to act on your behalf, provided that proper documentation is submitted and verified.

We aim to respond to all verified privacy requests within the timeframe required by applicable U.S. law.

Complaints

If you have concerns or complaints about how Lunovare handles your personal information, please contact us directly at:

info@lunovare.com
Subject line: Privacy Complaint

We take privacy seriously and will review and respond to your complaint in a timely and appropriate manner. If you are not satisfied with our response, and applicable U.S. state law grants you appeal rights, you may request a review of our decision. Please reply to our response to initiate an appeal.

International Users

Our Services are currently directed at users within the United States. However, if you access our website or Services from outside the U.S., please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers and many of our service providers are located.

By using our Services, you acknowledge that your information may be subject to U.S. laws, which may differ from the privacy laws in your country of residence.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail Address: info@lunovare.com
Phone number: +18782311846
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Lunovare
Address: 724 N 1130 W St, Orem UT 84057, United States

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM – 06:00 PM (EST – New York Time)
Operating Hours (Saturday to Sunday):
10:00 AM – 04:00 PM (EST – New York Time)